Customer Service Policy

This Customer Service Policy outlines the complete set of service standards, shopping rules, logistics terms, return and refund regulations, and customer support guidelines applicable to all users and orders placed on our website. The policy is formulated to provide transparent, fair, and customer-centric service experiences for all global customers, especially customers located in the United States. By browsing, purchasing, or using any service on this website, all customers are deemed to have fully read, understood, and agreed to abide by the terms listed in this policy. Our brand always adheres to the principle of honesty, transparency, and user priority, aiming to deliver reliable, cost-effective, and worry-free shopping experiences for every consumer.

1. General Shopping Rules & Currency Standard

All product prices displayed on the website are uniformly denominated in United States Dollar (USD). All settlement, order calculation, discount deduction, and refund procedures are processed based on the unified USD standard. There will be no hidden pricing, uncertain exchange rate conversion fees, or additional handling charges during the entire shopping process. The displayed price of each product covers only the value of the product itself, and customers will never be charged extra fees for basic shopping procedures.
All promotional activities, including site-wide discounts and exclusive offers, are applicable to all product categories on the website. Customers can enjoy the corresponding discount benefits automatically when placing orders without additional activation conditions or membership thresholds. We persist in providing high-quality personal care products at cost-effective prices and ensure that every customer can access premium daily care items with maximum discount benefits.

2. Global Shipping Policy & Delivery Terms

We provide completely free global shipping for all orders on the website. There is no minimum order quantity or minimum order amount requirement to qualify for free shipping. All shipping fees, international logistics fees, cross-border handling fees, and customs duties incurred during international transportation are fully undertaken by our store. Customers are not required to pay any additional fees, tariffs, or logistics surcharges at any stage of order processing, transportation, or delivery. All displayed product prices are the final consumer prices with zero hidden costs.
After a customer successfully places and pays for an order, our official team will complete order confirmation, product inspection, packaging, and shipment within 1 to 3 working days. We implement strict pre-shipment quality inspection standards to ensure that all delivered products are brand new, intact, and in full compliance with product description standards. Defective products, damaged packaging, or inconsistent goods will never be arranged for shipment.
For all global orders, the standard delivery time ranges from 6 to 12 working days after shipment. The overall delivery cycle is affected by international logistics scheduling, local customs clearance efficiency, and regional transportation arrangements. All logistics processes are formal, trackable, and compliant with international cross-border trade standards. We cooperate with professional and stable global logistics providers to ensure the stability, safety, and timeliness of parcel transportation. Once the parcel is in transit, customers can track the latest logistics status through the official logistics tracking channel.
In cases of objective delays caused by customs inspection, logistics peak seasons, or international transportation arrangements, our customer service team will actively follow up on the order progress and provide timely updates to ensure customers can obtain transparent order information throughout the process.

3. Return Service Policy

We support a customer-friendly and flexible return policy to fully protect consumers’ shopping rights and interests. All products purchased on our website are eligible for a 60-day return period. The return period starts from the day when the customer successfully receives the parcel. Within the valid return period, customers can initiate a return application for any reason of product dissatisfaction, including but not limited to personal usage adaptation problems, experience expectations, style matching, and other personal reasonable demands.
To ensure the smooth processing of return applications, customers need to guarantee that the returned products are unused, unopened, undamaged, and retain the original product packaging, labels, and accessories. Products damaged due to personal use, human damage, or missing original accessories will not be eligible for return service. All return applications must be initiated through official customer support channels to ensure standardized review and processing.
We simplify the return application process and eliminate complicated threshold restrictions. Our team will review all valid return applications in a timely manner and provide clear return guidance, including return address, shipping requirements, and processing notes. We adhere to a humanized service attitude and fully respect every customer’s shopping experience and legitimate rights and interests.

4. Refund Processing Policy

After we receive and verify the returned products to meet the return specifications, we will officially initiate the refund procedure. The entire refund processing cycle is 5 to 10 working days. All refunds will be returned through the original payment channel used by the customer when placing the order.
The refund amount includes the full payment amount of the returned products. Combined with our free shipping and tariff-bearing service rules, customers will not bear any deduction fees, handling fees, or logistics loss fees during the refund process. We ensure that the refund process is fair, transparent, and efficient.
Due to the different processing cycles of different payment platforms, the actual arrival time of the refund may have a slight deviation within a reasonable time range. Once the refund is successfully processed on our side, we will complete the official settlement, and customers can check the refund status through their payment account background. Our customer service team can provide refund progress inquiry services throughout the cycle.

5. Customer Communication & Support Service

We provide professional, standardized, and convenient customer consultation and after-sales support services. All customers who have product consultation, order inquiry, logistics problem feedback, return and refund application, policy consultation, service suggestions, and other related demands can contact our official team through the independent Contact Us page on the website.
Our customer service team is professionally trained, familiar with all product features, website activity rules, logistics processes, and after-sales policies. We maintain a rigorous and friendly service attitude to respond to customer questions and demands efficiently, solve customer shopping confusion and problems in a targeted manner, and ensure that every customer can obtain reliable official support during pre-sales consultation, in-sales ordering, and after-sales use.
We attach great importance to every customer’s feedback and suggestion. All user opinions will be recorded, sorted, and fed back to the operation and product team to continuously optimize website service, product experience, and shopping process, so as to provide better service quality for global customers in the long run.

6. Service Commitment & User Rights Protection

We have always taken transparent operation, standardized service, and sincere communication as our core service criteria. All policies released on the website are implemented in real accordance with the official standards, without false publicity, hidden rules, or arbitrary adjustment of service terms. The free global shipping policy, full tariff-bearing policy, long-term return service, and efficient refund mechanism are long-term stable official services, not temporary promotional behaviors.
We fully respect and protect the legitimate rights and interests of every consumer. In the process of order processing, logistics distribution, after-sales processing, and customer communication, we always maintain a fair and impartial service attitude, resolve user problems in the most reasonable way, and strive to create a relaxed, reassuring, and pleasant shopping environment for every customer.

7. Policy Update & Interpretation Rules

We reserve the right to appropriately adjust and optimize the content of the Customer Service Policy according to business development, industry standard updates, and service iteration needs. Once the policy content is updated, the latest version will be displayed on the official website, and the updated policy will take effect immediately upon publication. The continued use of the website and continued placement of orders by customers will be deemed as recognition and acceptance of the latest policy terms.
All terms of this Customer Service Policy are applicable to all users of the website without discrimination of region or order amount. The final interpretation right of this policy belongs to the official operation team of the website.